Enterprise on-premises edition support
If you have the OpenProject Enterprise on-premises edition you are eligible to get reliable, high-touch support from senior support engineers with expert knowledge about running OpenProject in business-critical environments.
Our support engineers are highly-trained to diagnose and resolve issues in your environment. We find solutions for the most complex technical challenges you might be faced with.
- Guaranteed availability and resolution time based on SLA
- Priority development and escalation
- Dedicated senior support team
- Consulting and training for proactive issue prevention
Support ticket
You can create a support ticket on https://community.openproject.com/projects/openproject/. You first need to register on the OpenProject Community edition to create a support ticket.
E-mail support
Please write us an email to support@openproject.com to get help with your OpenProject Enterprise on-premises edition.
Contact us
If you have more questions, please contact us.
Help and feedback
If you did not find what you were looking for
If you need help from the community or want to support others
If you are eligible for professional support and have more questions
REQUEST SUPPORT
If you find an easily fixable error or need for improvement in the documentation for the stable release
If you would like to suggest bigger updates or improvements to this documentation
If you want to contribute to translate this documentation to another language
If there's something you don't like or understand about this feature
If you want to propose a new feature that OpenProject does not offer yet
To further help OpenProject to shape and test new features
To view OpenProject premium features and pricing
If you want to try all premium features in the OpenProject Cloud Edition 14 days for free
If you want to try all premium features in your on premise Community installation 14 days for free