Cloud Edition guide

Welcome to the OpenProject Cloud edition guide.

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Overview

Popular Topics Description
Create a free trial Learn more how to create a free trial for the cloud instance.
Sign in Sing in to your OpenProject Cloud Edition.
View payment history or download invoices How to see your payment history and download invoices?
Upgrade, downgrade or cancel subscription How to upgrade your plan, downgrade or cancel your subscription for the Cloud Edition?
Manage your subscription How to change billing address, add or edit Credit Card details?

The OpenProject Cloud Edition contains all OpenProject Community features plus the additional OpenProject premium features, as well as professional support.

For the Cloud Edition the OpenProject experts will take care of the installation as well as maintenance of your OpenProject installation, so you will be able to concentrate on your core business. We will perform regular backups of your Cloud Edition. You will have the latest OpenProject release installed. Hence, you do not have to take care of updates or installation of security patches yourself.

You will get a detailed feature comparison here.

Frequently asked questions - FAQ

Can I import my OpenProject community instance into my cloud environment?

Yes, we provide an upload possibility of your data to move from a Community installation to the Cloud Edition. To import your community instance into our cloud environment, please send us the following files:

  1. the database SQL dump of your local installation
  2. the attachments of your local installation For a package-based installation, you can create both as root user on your environment as follows openproject run backup This creates the attachment and postgresql-dump or mysql-dump under /var/db/openproject/backup. If you are still running OpenProject under MySQL, your dump will be converted to PostgreSQL before importing, we will do this for you. More information about the backup tool can be found under this link. Before uploading the attachments securely to us using the following form, please contact us via support@openproject.com. The form generates a direct upload to our secure S3 environment from which the import takes place.

Where geographically is the OpenProject cloud data stored?

The OpenProject Cloud Environment is hosted on a logically isolated virtual cloud at Amazon Web Services with all services being located in Ireland. AWS is a GDPR compliant cloud infrastructure provider with extensive security and compliance programs as well as unparalleled access control mechanisms to ensure data privacy. Employed facilities are compliant with the ISO 27001 and 27018 standards. OpenProject Cloud Environment is continuously backing up user data with data at rest being fully encrypted with AES-256. Each individual’s instance is logically separated and data is persisted in a unique database schema, reducing the risk of intersection or data leaks between instances. You can find more information here.